Frequently Asked Questions

We pride ourselves on educating and satisfying our customers in all facets of their experience. If you have a question you don’t see below, please contact us and we’ll assist you to the best of our abilities.

Am I renting a good quality new piano?

Some companies provide only used pianos in questionable condition or low priced (and low quality) “starter” pianos for rentals. PianoPiano will only rent professional, high quality pianos—either new or like new. We don’t carry lower quality pianos and we don’t think anyone should have to put up with a sub-standard piano. Ever.

Is the price I am paying the best rental price for a comparable piano?

PianoPiano guarantees the lowest comparable rental cost anywhere, and the lowest purchase price (if you decide to buy) anywhere. Period. End of story.

Can I extend the length of time that I can rent for as long as I wish?

Some companies require you to return the piano (or buy it) at the end of the rental period. Sometimes they may give you one extension, but sooner or later, they will insist that you make up your mind to buy or return the piano. PianoPiano will rent for as many months (or years) as you wish. We’ll never pressure you to buy or return the piano while you’re renting.

Will the piano I am renting be tuned and serviced as long as I am renting it?

Actually, we insist on it. PianoPiano includes our superb service and maintenance as part of its rental plan. We want you to have a rewarding playing experience for as long as you rent.

How much of my rental cost will be applied to the purchase price of a piano if I decide to buy?

Some companies will apply only the first three or six months fees toward a purchase that must be made by the end of your initial rental period. PianoPiano credits 100% of your monthly payments for the whole first year of your rental. You may apply your rental credit anytime during your rental for as long as it lasts.

Is the company I am renting from a responsible or authorized service agent for the piano I’m renting?

Most piano stores offer a five-year warranty. PianoPiano offers a ten-year warranty. That’s how confident we are in our pianos. That’s how confident we want you to feel. Especially, if you decide to buy, because  you’ll want (and deserve) expert service over a long period. PianoPiano will only rent pianos that are superbly maintained by experienced and professional piano tuners and technicians.

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